RETURN POLICY
In accordance with OUG No. 34/2014, individuals have the possibility to withdraw from the distance contract within 14 calendar days, without justification, starting from the day they take possession of the products. Legal entities do not have the right to withdraw from the distance contract.
The return request must be sent by email to office@nefatec.com or to the company's address via express courier. Individuals can return purchased products to the company's headquarters (personal delivery) or via express courier to the company's headquarters. The return costs are borne exclusively by the buyer.
The products must be returned in their original packaging and must not be damaged, used, and the packaging must be intact. After verifying the conformity of the returned products and accepting the return, the value of the products (excluding the initial shipping fee) will be paid within 5 working days by bank transfer to the buyer's account.
Customized products (made to order) are NOT returnable, as they are made to unique specifications.
NEFATEC S.R.L. reserves the right to refuse a return if the return criteria in the current "Return Policy" are not fully met.